About Us

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Ascend Communications, LLC is a communications strategy consultancy founded by Michelle A. Nelson.

Michelle is a communications expert with more than 20 years of experience across a wide variety of industries and nonprofits, including the Department of Health and Human Services, Novartis Pharmaceuticals Corporation, Bristol-Myers Squibb, DSM Fine Chemicals, and Seton Hall University. Early in her career, Michelle worked in account management for some of the most notable advertising agencies to help market well-known consumer and healthcare products such as Enfamil infant formula and Detrol.


Through her varied experiences and roles, Michelle developed a strong aptitude for communications, specializing in employee engagement, change-management, and marketing communications. Michelle’s work in communications has earned her several leadership awards and peer recognition.


Michelle earned a B.A. in Broadcast Journalism from Fairleigh Dickinson University and a M.A. in Strategic Communication and Leadership from Seton Hall University. Michelle also holds a certificate in Disney’s Approach to Quality Service from the Disney Institute.  

Our approach

Collaboration is key in serving our clients. While we believe our work is solid—and our current and past clients agree—we rely on clients to paint a picture (not literally, of course…but we’ll take that too) of their current reality. This is the starting point of our partnership. From here, Ascend Communications will work with clients to identify communication challenges and develop a strategic plan to overcome them—on time and on budget.